Help

My fill was refused

Open Activity — the reason is on the row. Usually it is the balance, a limit on your card, or a product this card is not allowed to buy. Your fleet administrator sets all three.

I have lost my card

Freeze it from Account straight away — nothing can be bought with a frozen card, and you can unfreeze it yourself if it turns up. Then tell your fleet administrator, who can cancel it and issue a new one.

I have forgotten my PIN

Only your fleet administrator can set a new one. Nobody can read your current PIN back to you — it is stored one-way on purpose.

There are two QR codes. Which one pays?

Only the pump code from Pay. Your card-number QR just saves the attendant typing — you will still be asked for your PIN.

I have lost my phone

Change your PIN from Account as soon as you can. That signs every other phone out of this card and cancels their trust, so whoever has it cannot get past the sign-in screen. Then tell your fleet administrator.

My sign-in code has not arrived

Check the email address on your Account screen. Your fleet administrator can correct it, or turn the code off for your card.